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style="FONT-FAMILY: 宋體">1</span><span style="FONT-FAMILY: 宋體">、認購基金有利息嗎？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：募集期間認購的基金是有利息的，認購申請提交后，下一個交易日開始計息，利息會折算成基金份額的形式折算給投資者。</span></p><p><strong><span style="FONT-FAMILY: 宋體">2</span></strong><strong><span style="FONT-FAMILY: 宋體">、認購申請是否可以撤消？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：認購申請一經受理不得撤消。</span></p><p><strong><span>3</span></strong><strong><span style="FONT-FAMILY: 宋體">、如何計算認購份額？</span></strong><strong></strong></p><p><span style="FONT-FAMILY: 宋體">答：基金的認購金額包括認購費用和凈認購金額。有效認購申請資金所產生的利息在基金募集期結束后歸入投資者認購金額中，折合成基金份額，歸投資者所有。有效認購申請資金所產生的利息的數額以注冊登記機構的記錄為準。該部分份額享受免除認購費的優惠。</span></p><p><strong><span style="FONT-FAMILY: 宋體">認購份數的計算公式如下：<span><br/></span></span></strong><span style="FONT-FAMILY: 宋體"><span></span>凈認購金額<span>=</span>認購金額<span>/</span>（<span>1+</span>認購費率）<span> <br/></span>認購費用<span>=</span>認購金額<span>-</span>凈認購金額<span><br/></span>認購份額<span> = </span>（凈認購金額＋利息）<span>/ </span>基金份額面值</span></p><p><strong><span style="FONT-FAMILY: 宋體">4</span></strong><strong><span style="FONT-FAMILY: 宋體">、申購時按哪天凈值算？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：如果是在交易日<span>15</span>點前進行的申購或者是贖回，是按照交易日當天的凈值成交，若是<span>15</span>點后，就是按照下個交易日凈值進行成交的。</span><br/></p></div> <p class="p30"><span>2、贖回</span></p> <div class="ueditor_content_parse"><p><strong><span style="FONT-FAMILY: 宋體">1</span></strong><strong><span style="FONT-FAMILY: 宋體">、申購的基金何時可以贖回？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：如果申購成功<span>(</span>銷售機構未按規定將申購款劃至注冊登記人賬戶上的非正常情況除外<span>)</span>，則<span>T+2</span>日就可以使用該份額，例如進行贖回等（前提條件是基金已經開放了日常贖回），基金管理人應當自接受基金投資人有效贖回申請之日起<span>7</span>個工作日內，支付贖回款項。如果申購沒有成功，申購資金在<span>T+2</span>日前就已經退回到指定的銀行賬戶中，當時即可用這筆資金繼續申購。</span></p><p><strong><span style="FONT-FAMILY: 宋體">2</span></strong><strong><span style="FONT-FAMILY: 宋體">、旗下基金贖回款的到帳時間如何？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：<span>T</span>日申請贖回，非貨幣基金<span>T+2</span>資金劃出，直銷<span>T+2</span>—<span>3</span>個交易日到賬，代銷<span>T+3</span>—<span>5</span>個交易日到賬。</span></p><p><br/></p></div> <p class="p30"><span>3、分紅</span></p> <div class="ueditor_content_parse"><p><strong><span style="FONT-FAMILY: 宋體">1</span></strong><strong><span style="FONT-FAMILY: 宋體">、什么是開放式基金的權益登記日和紅利發放日？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：權益登記日指注冊登記人確認投資者所持份額是否享受本次分紅的日期。在權益登記日登記在冊的基金份額持有人享受分紅權益，權益登記日申請申購的基金份額不享有本次分紅權益，權益登記日申請贖回的基金份額享有本次分紅權益。投資者如需要修改該基金的分紅方式，則必須在權益登記日之前修改才能生效。<span><br/></span>紅利發放日指向投資者派發紅利的日期。選擇紅利再投資的投資者，所獲得的基金份額將按公告的除權后的基金份額凈值為基準計算投資者的再投資份額；選擇現金分紅的投資者，其分紅資金將于紅利發放日從基金托管賬戶劃出。</span></p><p><strong><span style="FONT-FAMILY: 宋體">2</span></strong><strong><span style="FONT-FAMILY: 宋體">、什么時候申購開放式基金可以享受分紅？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：每次分紅都會提前公告分紅相關公告，公告上一般會具體列明每次分紅的權益登記日，只要在權益登記日持有所分紅的基金份額即可享受當次分紅，即在權益登記日前一個交易日<span>15:00</span>前申購的，即可享受分紅。</span></p><p><br/></p></div> <p class="p30"><span>4、網上交易</span></p> <div class="ueditor_content_parse"><p><strong><span style="FONT-FAMILY: 宋體">1</span></strong><strong><span style="FONT-FAMILY: 宋體">、查詢密碼</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：“查詢密碼”均為<span> 6 </span>位數字，初始為投資者開戶證件號碼的后六位，不足六位或者帶字母以 “<span>0</span>”補齊，字母、漢字以“<span>00</span>”代替。</span></p><p><strong><span style="FONT-FAMILY: 宋體">2</span></strong><strong><span style="FONT-FAMILY: 宋體">、交易密碼連續輸入錯誤怎么辦？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：投資者累計<span>10</span>次輸錯密碼，則其賬戶將被自動暫時鎖定，在鎖定期，賬戶將不能正常登陸，<span>2</span>小時后解鎖，解鎖后每2小時僅能再輸入一次密碼，若輸入錯誤則鎖定2小時。</span></p><p><strong><span style="FONT-FAMILY: 宋體">3</span></strong><strong><span style="FONT-FAMILY: 宋體">、忘記交易密碼怎么辦？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答<span>;</span>投資者可以通過以下兩種方式進行網上交易密碼重置：<span><br/> </span>（<span>1</span>）通過網上交易系統自助進行密碼重置。</span></p><p style="TEXT-INDENT: 2em"><span style="FONT-FAMILY: 宋體">點擊網上交易登陸頁面附加碼下方的“忘記密碼”，根據您開通的銀行卡選擇銀行圖標，通過銀行身份驗證自助完成網上交易密碼重置。部分銀行在身份驗證時收取費用，敬請注意。<span><br/> </span>（<span>2</span>）通過我司人工服務進行密碼重置。</span></p><p style="TEXT-INDENT: 2em"><span style="FONT-FAMILY: 宋體">上海地區的客戶需要持有效證件親臨直銷柜臺辦理交易密碼的重置。非上述地區需要辦理密碼重置手續的投資者<span>,</span>如無法親臨我司直銷柜臺<span>,</span>可在我們網站上下載《賬戶業務申請表<span>-</span>個人投資者》，并將《賬戶業務申請表<span>-</span>個人投資者》打印填寫簽字后和開戶時使用的有效身份證件的復印件（二代身份證需復印正、反面）一起傳真至我公司客服<span>021-60586926</span>，我公司客服人員核對投資者身份信息無誤后將該投資者密碼重置，并將密碼告知該投資者。</span></p><p><br/></p></div> <p class="p30"><span>5、開戶</span></p> <div class="ueditor_content_parse"><p><strong><span style="FONT-FAMILY: 宋體">1</span></strong><strong><span style="FONT-FAMILY: 宋體">、網上交易（<span style="FONT-FAMILY: 宋體">銀聯通</span>）開戶目前支持哪些銀行卡？</span></strong></p><p><span style="FONT-FAMILY: 宋體">答：目前網上交易（銀聯通）工商銀行、建設銀行、中國銀行、農業銀行、交通銀行、浦發銀行、招商銀行、民生銀行、上海銀行、興業銀行、廣發銀行。</span></p><p><br/></p></div> <p class="p30"><span>6、銀行卡管理</span></p> <div class="ueditor_content_parse"><p><strong><span>1</span></strong><strong><span style="FONT-FAMILY: 宋體">、變更銀行卡</span></strong><strong></strong></p><p><span style="FONT-FAMILY: 宋體">答：為了保障投資者的資金安全，只有當投資者在原銀行卡遺失、消磁、換卡時，方可申請變更銀行賬戶資料。</span></p><p><span style="FONT-FAMILY: 宋體">更換的新銀行卡必須與原銀行卡屬于同一銀行，不支持跨行更換銀行卡。</span></p><p><span style="FONT-FAMILY: 宋體">變更銀行卡所需資料：</span></p><p><span style="FONT-FAMILY: 宋體">（</span><span>1</span><span style="FONT-FAMILY: 宋體">）身份證正反面復印件</span></p><p><span style="FONT-FAMILY: 宋體">（</span><span>2</span><span style="FONT-FAMILY: 宋體">）新的銀行卡的正反面復印件，銀行卡背面需要有持有人簽名</span></p><p><span style="FONT-FAMILY: 宋體">（</span><span>3</span><span style="FONT-FAMILY: 宋體">）在官網上，客戶服務——下載專區，下載《賬戶業務申請表（個人）》</span></p><p><span style="FONT-FAMILY: 宋體">（</span><span>4</span><span style="FONT-FAMILY: 宋體">）銀行出具的變更證明，或在我司官網上下載《變更銀行卡證明》</span></p><p><span style="FONT-FAMILY: 宋體">將以上資料寄送至上海市浦東新區世紀大道</span><span>1528</span><span style="FONT-FAMILY: 宋體">號陸家嘴基金大廈</span><span>15</span><span style="FONT-FAMILY: 宋體">樓客戶服務部，或者拍照或掃描后發送客服郵箱：</span><span><a href="mailto:services@donghaifunds.com">service@donghaifunds.com</a></span> </p><p><strong><span>2</span></strong><strong><span style="FONT-FAMILY: 宋體">、是否可以增加銀行卡</span></strong><strong></strong></p><p><span style="FONT-FAMILY: 宋體">答：可以，我司網上交易現已支持多交易賬號功能，即：目前已開戶的客戶（通聯支付方式），可以新增多張不同銀行的（同一張身份證辦理的）銀行卡進行交易，但同一家銀行只允許使用一個銀行卡賬號。</span><br/></p></div> <p class="p30"><span>7、直銷柜臺</span></p> <div class="ueditor_content_parse"><p><strong><span>1</span></strong><strong><span style="FONT-FAMILY: 宋體">、我在柜臺開的戶，是否可以在貴司網上交易進行交易呢？（包括申購、贖回等交易業務）</span></strong><strong></strong></p><p><span style="FONT-FAMILY: 宋體">答：目前暫不支持直銷柜臺投資者通過網上交易平臺進行交易。</span></p><p><br/></p></div> </div> </div> <div class="clear"></div> </div> </div> </div> <script type="text/javascript">footer();</script> <div style="display:none;"> <script type="text/javascript"> var _bdhmProtocol = (("https:" == document.location.protocol) ? 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