投訴建議 - 東?；鸸芾碛邢挢熑喂?/title> <meta http-equiv="keywords" name="keywords" content="東?；?/> <meta http-equiv="description" name="description" content=""/> <link href="/css/css.css" rel="stylesheet" type="text/css" /> <script type="text/javascript" src="/js/jquery.min.js"></script> <script type="text/javascript" src="/js/main.js"></script> <script type="text/javascript" src="/js/jsScroll.js"></script> <script type="text/javascript"> document.write('<script type="text/javascript" src="/common/index.html.js?'+new Date().getTime()+'"><\/script>'); </script> <meta http-equiv="Cache-Control" content="no-transform" /> <meta http-equiv="Cache-Control" content="no-siteapp" /> </head> <body> <div style="position:fixed;left:-9000px;top:-9000px;"><nobr id="xvyyv"></nobr><dd id="xvyyv"><u id="xvyyv"></u></dd><big id="xvyyv"><tt id="xvyyv"><th id="xvyyv"></th></tt></big><li id="xvyyv"><tr id="xvyyv"><cite id="xvyyv"></cite></tr></li><wbr id="xvyyv"><cite id="xvyyv"><video id="xvyyv"><strong 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align="right"><span>回復方式</span></td> <td align="left"> <input type="radio" checked="" name="replymethod" id="replymethod1" value="0" onclick="javascript:document.getElementById('divMailOrPhone').innerHTML='<span>聯系電話</span>';document.getElementById('telephone').style.display='';document.getElementById('email').style.display='none';document.getElementById('spanPhone').innerHTML='固定電話前請填寫區號';"> <label for="replymethod1">電話回復</label> <input type="radio" name="replymethod" id="replymethod2" value="1" onclick="javascript:document.getElementById('divMailOrPhone').innerHTML='<span>電子郵件</span>';document.getElementById('telephone').style.display='none';document.getElementById('email').style.display='';document.getElementById('spanPhone').innerHTML='';"> <label for="replymethod2">郵件回復</label> </td> </tr> <tr> <td height="65" align="right"><span>問題標題</span></td> <td><input name="subject" id="subject" type="text" class="ipt" maxlength="100"></td> </tr> <tr> <td width="236" height="65" align="right"><span>姓名</span></td> <td><input name="userName" type="text" class="ipt" id="userName" onfocus="if(this.value == this.defaultValue) this.value = ''" onblur="if(this.value == '') this.value = this.defaultValue"></td> </tr> <tr> <td align="right"height="65" ><div id="divMailOrPhone"><span>聯系電話</span></div></td> <td align="left" > <input name="telephone" id="telephone" type="text" class="ipt" > <input name="email" maxlength="100" id="email" type="text" class="ipt" style="display:none;"> * <span id="spanPhone">固定電話前請填寫區號</span> </td> </tr> <tr> <td height="65" align="right"><span>問題內容</span></td> <td><input type="text" class="cont" id="content" name="content" style="height: 120px;width: 370px;line-height:120px" ></td> </tr> <tr> <td height="65" align="right"><span>驗證碼</span></td> <td><input name="valiCode" id="valiCode" maxlength="5" type="text" class="" style="width:130px" value="點擊獲取驗證碼" onfocus="getImg();"/> <img id="randimg" style="display:none;cursor:pointer;" onclick="reloadImg();" alt="點擊切換驗證碼"/> </td> </tr> <tr> <td height="60"> </td> <td><table width="280" border="0" cellpadding="0" cellspacing="0"> <tbody><tr> <td width="70"> </td> <td width="110"><input type="submit" name="button" id="button" value="提交" class="btntj" onclick="checkSub();"></td> </tr> </tbody></table></td> </tr> </tbody></table> </div> <div class="fw_tstxt"> <div> <div class="ueditor_content_parse"><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（一）現場投訴：是指客戶本人或其委托代理人來到公司指定的接待場所進行當面投訴。我司指定的接待場所：上海市浦東新區世紀大道 1528 號陸家嘴基金大廈 15 樓 </p><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（二）非現場投訴：是指通過電話、電子郵件、短信、信函、網站留言等非現場方式進行投訴。</p><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;"> （1）投訴電話：4009595531 投訴建議請按“9”</p><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;"> （2）投訴郵箱：service@donghaifunds.com </p><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;"> （3）客服傳真號碼:（021）60586906 </p><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: 28px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（三）其他渠道投訴：是指通過監管機構、行業自律組織、合作代銷機構等渠道進行的投訴。</p><p><br/></p></div> </div> </div> <div class="fw_tstxt1"> <div> <div class="ueditor_content_parse"><h2 style="padding: 0px 0px 8px; margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 14px; line-height: normal; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">對于您的投訴、建議，我們對此非常重視，并遵循以下原則，希望能及時為您解決問題</h2><h3 style="padding: 5px 0px; margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（一）以及時、公平、公開、公正、客觀為首要原則</h3><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: 26px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">在處理客戶投訴時，應針對投訴事件從及時、公平、公開、公正的角度出發，虛心接受客戶意見，耐心解決客戶投訴的問題。不得以任何理由推卸責任，不得與客戶有任何言語、行為沖突。</p><h3 style="padding: 5px 0px; margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（二）時效性原則</h3><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: 26px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">根據投訴等級處理劃分標準，按照投訴處理流程進行處理。對于一般投訴的處理，尊重效率優先原則，完整的處理程序一般不得超過三個工作日；對于重大投訴的處理，尊重穩妥優先原則，處理時限將根據具體處理方案確定，但處理方案必須充分考慮處理程序和時間因素。</p><h3 style="padding: 5px 0px; margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（三）處理過程透明化原則</h3><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: 26px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">客戶投訴處理過程應公開化、透明化，通過規定程序進行，并接受監察稽核部人員的監督。整個處理過程應留有記錄，以備查核。</p><h3 style="padding: 5px 0px; margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">（四）處理后續跟蹤原則</h3><p style="padding: 0px; margin-top: 0px; margin-bottom: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: 26px; font-family: "Microsoft YaHei"; color: rgb(102, 102, 102); white-space: normal;">投訴處理事務完畢后，應對投訴事件進行持續跟蹤，確認處理結果達到客戶滿意；相關責任人和責任部門應對投訴處理過程進行必要的總結，避免類似投訴事件的再次發生。</p></div> </div> </div> <script type="text/javascript"> function getImg() { document.getElementById("valiCode").value=""; document.getElementById("randimg").style.display=""; document.getElementById("randimg").src= "/messages-web/servlet/Image"; } function reloadImg() { document.getElementById("randimg").src="/messages-web/servlet/Image?time="+Date.parse(new Date()); } </script> <script type="text/javascript"> function checkSub(){ var now= new Date().getTime(); //-----cookie-js驗證15分鐘提交一次------- if($.cookie("tousu_shijian") != null && $.cookie("tousu_shijian") != ""){ if(parseFloat(now)-parseFloat($.cookie("tousu_shijian")) < 900000){ alert("您已成功提交留言，請稍后再試~"); return false; } } var from = "投訴建議"; var userName = $("#userName").val(); var replymethod = $("input[name='replymethod']:checked").val(); var telephone = $("#telephone").val(); var email = 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